Whenever groups of people interact with one another, there are bound to be a range of expectations and behaviors. To be successful, chapter leaders should understand and invoke business etiquette.

Etiquette is an old-fashioned word. Its usefulness in our lives, however, is still quite contemporary. Most of the rules of etiquette boil down to a single, universal concept: respect. The rules of etiquette help us understand everyday ways to convey respect for ourselves and respect for others.

Six tips for avoiding problems with your chapter's leadership team

1. Gossip: Just say no
No one trusts a gossip. Gossiping is a great way to signal to your group members that you're not caring or professional, and more importantly may violate the rules of group confidentiality.

2. Praise: Always in short supply
If you use someone's idea or work product, grant them credit. Announce their contributions publicly. You'd hope for the same courtesy from them.

3. Don't burn bridges
Everyone gets angry or occasionally says something they wish they had not. When this happens to you, go back the next day and apologize. It takes courage to apologize. Also, accept an apology when offered.

4. Communicate
Be open. Be honest. Rumors feed on themselves in the absence of reliable information. Regularly communicating with co-leaders and group members about what you're working on is the key to preventing people from jumping to the wrong conclusion when, say, you need to miss a meeting.

5. Forego public shame and blame
It's amazing how many otherwise smart people think that public humiliation is a good way to force another into more productive habits. People will make mistakes and do appreciate discussing concerns in private.

6. Talk to everyone
Cliques form quickly. It's okay to have a select group of people you talk to most often, but be careful not to close out others. Involving everyone is so important, especially in the self-help arena.